Hi Clark

When you add a part to a workorder that is serialized, enter in a quantity of 1 -> if there is none in stock, AyaNova will return the message that there is none in stock and if you wish to place a part request.

Are you performing the selection in this order:

1. select the part from drop down
2. enter in a quantity of 1
3. than the message appears "Insufficient stock (0.00) Do you want to request 1?"
4. If you select Yes, this quantity of this part is added automatically as a part request, and a 0 quantity of the part displays in the Parts area as a reminder that you need this part, but 0 are used so far as you are waiting on a part request.

Please provide exactly what you see on the screen, and what the message states exactly.

In addition to the exact order of what occurs, do also zip up a screenshot of what you see and attach to your reply.

- Joyce

AyaNova Sales & Technical Support

http://www.ayanova.com

What one worked and how? Please do provide details.

The steps in the reply above do say to select the part first before entering the quantity.

But do note - if the part is a serialized part, you can only ever have a quantity of 1 per row.

This is because only one serial number can be selected per row - therefore only a quantity of 1 if the part is serialized.

- Joyce

AyaNova Sales & Technical Support

http://www.ayanova.com