About Us...

username1985 (7/8/2008)

I read the "About Us" section but wanted some more company info. How large/small is Ground Zero Tech-Works Inc./AyaNova? do you have a business plan available or at least a mission statement with long-term goals? I ask these questions because of the situation my company is in now. We are in the process of moving from a less than 15 person company to over 30 in the next few months. We use Quickbooks for all our financials but are seriously lacking in the work order/inventory/database needs. The program we have is no longer supported, it was sold off to a larger company who hasn't the time to support it. Even the person that bought it for us isn't sure how to get it to work so we are looking for better options. AyaNova certainly seems to fit our needs, and then some. We really only needed a clean work order screen that could update to Quickbooks so most individuals can't access financial data. the added benefit of Spanish on some PCs and English on the rest is wonderful since we cross language barriers.
Our main concern with purchasing the software is support. The forum support seems fast, Joyce responds very quickly and everyone has nothing but good things to say about her. BUT, what happens when she is on vacation, wins the lottery, etc? We are veryworried about support issues. Can you help?

Hello "Username", since you didn't provide a first name, even a made up one, I'm going to make one up for you and call you Bob because I like to feel like there's a real person at the other end. Smile

Bob, we are a small privately held company that has been in business since 1996 (over a decade now, time sure flies). We have customers using AyaNova in over 61 countries and a long proven track record in our support.

Joyce is one of the owners of the company, does not regularly buy lottery tickets is young and healthy and gets plenty of excercise and provides the majority of the forum support but note we also have direct support via email as well and Joyce is only the most visible part of our support team.

Note that with 61 countries worth of customers and the relatively small amount of questions here that for the most part are generally answered in the manual and other documentation anyway that AyaNova is clearly a very easy to use program that is relatively problem free and does not require a lot of support.

Bob, we have always believed that charging for support (aka "maintenance contracts") is a nasty way to conduct business as there is no incentive for us to make sure it's easy to use and problem free, in other words it keeps us on our toes. We have therefore spent the better part of a decade continually refining our software, manuals, instructional videos, website frequently asked questions etc based on the feedback and questions asked in support in an all out effort to ensure we get as little support questions as possible.

All that being said I'm not a sales person, we don't have any, I can only provide you with information and I certainly do not want you to buy AyaNova if you have any doubts about it at all. There is a *lot* of service management software out there and I urge you to try them all and make sure they fit your needs.

I think we have a pretty good software that meets most service organisations needs and a pretty good proven track record but I'm a little biased so don't take my word for it. Wink