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Forum Newbie
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Last Login: 10/23/2008 8:03:34 AM
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Here are the snapshots and we have followed all the steps you have asked me to do and it still shows no drop down menu for the serial number.
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AyaNova Sales & Support
Group: Administrators
Last Login: 11/29/2008 4:41:18 PM
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| Hi In the ayanova.docx file, I do not see the Serial Number column - make the Part Warehouse field not so wide, and scroll to the right so that you see the field labeled Serial Number and than drag that column tothe left and do another screenshot - so that the Parts record looks like this below and is easier to see everything 
- Joyce
- AyaNova Sales & Technical Support
- http://www.ayanova.com
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Forum Newbie
Group: Forum Members
Last Login: 10/23/2008 8:03:34 AM
Posts: 9,
Visits: 37
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AyaNova Sales & Support
Group: Administrators
Last Login: 11/29/2008 4:41:18 PM
Posts: 1,865,
Visits: 4,323
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| OK - now click in the Serial Number field under the Serial Number column to drop down the list of available serial numbers for that part in that warehouse. - Joyce
- AyaNova Sales & Technical Support
- http://www.ayanova.com
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AyaNova Sales & Support
Group: Administrators
Last Login: 11/29/2008 4:41:18 PM
Posts: 1,865,
Visits: 4,323
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| Hold on a second - you have the Used in Service already checkmarked some how which means you can no longer edit this record. Do the following: 1. On the very far left of that record in Parts, click to highlight the entire row. 2. Press the Delete button on your keyboard and delete this entry. 3. Save the workorder and exit 4. Open this workorder again 5. Now select the part again, then its warehouse, now click in the Serial Number field in the Serial Number column to drop down the list of available serial numbers for that part in that warehouse. Let me know, and if an issue, send a screenshot - Joyce
- AyaNova Sales & Technical Support
- http://www.ayanova.com
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Forum Newbie
Group: Forum Members
Last Login: 10/23/2008 8:03:34 AM
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| This is Terry Noel at Low Cost Mobility. This is where we have been communicating with you about all of our problems. Nothing that you have been giving us in this support forum has been helping us. We have completed all of the steps went back thru and read starting from the beginning and it has given us nothing but trouble.
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AyaNova Sales & Support
Group: Administrators
Last Login: 11/29/2008 4:41:18 PM
Posts: 1,865,
Visits: 4,323
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| Hello Terry Please explain what you mean exactly. There was nothing posted here by Tiffany after the last post, which I have to than assume that resolved her issue - that she had checkmarked Used In Service and therefore could not edit the Parts record in the service workorder. What steps are you referring to when you say you "have completed all of the steps went back thru"? What is the exact problem you are now experiencing when you say "it has given us nothing but trouble"? Do note I can only help if I am given specific information, and the above issue was from what I can see finally resolved when I figured out what she was experiencing because the Used in Service was checkmarked, as she never ever said in any of her postings that every field was uneditable - she only wrote that there was no serial number for selection - Joyce
- AyaNova Sales & Technical Support
- http://www.ayanova.com
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Posted 9/25/2008 12:21:18 PM
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