After Ayanova launches and a user logs in the following message is displayed via popup: "An unsupported operation was attempted."

If you click okay the program finishes loading and all is well for the most part. I looked through the Ayanova folder for a log, but found nothing of any help. I also looked over event manager on the host machine and found nothing. This error is happening on every machine that launches Ayanova, host or remote.

You have just posted two topics - both identifying errors that are occurring. They both may be related, but to confirm the actual issue and provide a solution for your specific issue, I do need the following additional information.

Please perform the followng and provide the requested files:

1. Log into AyaNova CE on the computer where the database resides.
2. Select menu Help -> About this program
3. Select the Details button
4. Copy all text and paste into a NotePad document (make sure NotePad and not Word or WordPad)
5. Save this NotePad document as server.txt
6. Attach to your topic reply

1. Now log into a networked computer where you are receiving the printing error as well as this error on login
2. Select menu Help -> About this program
3. Select the Details button
4. Copy all text and paste into a NotePad document (make sure NotePad and not Word or WordPad)
5. Save this NotePad document as networkcomputer.txt
6. Attach to your topic reply

I await receiving this information.

- Joyce

AyaNova Sales & Technical Support

http://www.ayanova.com

The following is from the client computer:

AyaNova CE support data compiled: Sep.15.2006 14:36:43
------------------------------------------------------------------------------
USER DATA
Company: Earls Saw Shop
Current user: Manager Account
Program path: C:\Program Files\AyaNova\sc.exe
DB Path: z:\Database\
DB Version: 171
Program version: AyaNova Classic Edition 1.9.4.4

LOCALE INFORMATION:
Short date format: [M/d/yyyy]
Currency symbol: [$]
Language: [English]
Country: [United States]

SYSTEM INFORMATION:
Computer name: [EARLS02]
Operating system: [Windows XP Professional  Version: Service Pack 2]

Drive information:
 A:\ - Removable drive
 C:\ - Fixed drive
 D:\ - Removable drive
 E:\ - Removable drive
 F:\ - Removable drive
 G:\ - Removable drive
 H:\ - Fixed drive
 I:\ - CDROM drive
 J:\ - CDROM drive
 Z:\ - remote network drive

RAM: 253424 kb of physical memory
RAM: 67 percent of memory is in use

DATABASE DRIVER INFORMATION
ADO Version   : 2.8
DBMS Name   : MS Jet
DBMS Version   : 04.00.0000
OLE DB Version   : 02.10
Provider Name   : MSJETOLEDB40.DLL
Provider Version   : 04.00.8227

LOGO FILE INFORMATION (c:\Program Files\AyaNova\logo.bmp)
File details :logo.bmp                            C:Sep.18.2001 16:20:00 W:Aug.16.2004 10:30:17 12 KB    crc: c75ed09e
Is it sample? :Logo is custom
BMP opens with : C:\WINDOWS\system32\shimgvw.dll (Microsoft Picture Viewer - tested ok)

FILE INFORMATION
Files in program folder:
<Files in: C:\Program Files\AyaNova>
atl71.dll                           C:Mar.18.2003 18:05:58 W:Mar.18.2003 18:05:58 104 KB   crc: 6de48669
ctschedule.ocx                      C:Oct.21.1999 11:21:36 W:Oct.21.1999 11:21:36 228 KB   crc: 1938c885

\Database                                      Aug.11.2004 11:16:29 <folder>
license.txt                         C:Oct.23.2002 13:12:16 W:Oct.23.2002 13:12:16 9 KB     crc: 9ec50a28
logo.bmp                            C:Sep.18.2001 16:20:00 W:Aug.16.2004 10:30:17 12 KB    crc: c75ed09e
mfc71.dll                           C:Mar.18.2003 20:20:00 W:Mar.18.2003 20:20:00 1036 KB  crc: 2cd0c018
msvcp71.dll                         C:Mar.18.2003 19:14:52 W:Mar.18.2003 19:14:52 488 KB   crc: 5a3b11d4
msvcr71.dll                         C:Feb.21.2003 03:42:22 W:Feb.21.2003 03:42:22 340 KB   crc: 35563170
sc.cnt                              C:Sep.18.2001 21:25:28 W:Sep.18.2001 21:25:28 3 KB     crc: b4046426
sc.exe                              C:Jan.12.2004 12:26:24 W:Jan.12.2004 12:26:24 1336 KB  crc: 5dc7843c
sc.GID                              C:Aug.13.2004 07:56:15 W:Jun.26.2006 13:37:30 25 KB    crc: d4349fa8
sc.hlp                              C:Nov.01.2002 14:00:58 W:Nov.01.2002 14:00:58 1835 KB  crc: d6e4505e

Files in database folder:
<Files in: z:\Database>
allwo.rpt                           C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 44 KB    crc: 917ce39a
allwobrief.rpt                      C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 45 KB    crc: 5e8c18cf
aras.ttx                            C:Aug.11.2004 11:22:32 W:Sep.15.2006 13:17:15 412 bytes crc: f1f23666

\ARASRPTS                                      Nov.07.2005 08:46:36 <folder>
billsum.rpt                         C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 28 KB    crc: 81c58787
cbclient.rpt                        C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 24 KB    crc: 524445bd
cbdate.rpt                          C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 24 KB    crc: af2f0e1f
clienteq.rpt                        C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 25 KB    crc: 778f614c
clientpb.rpt                        C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 24 KB    crc: 7817deb4
clientpm.rpt                        C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 17 KB    crc: 2cb5780c
clntadd.rpt                         C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 24 KB    crc: 9cc2bbf5
hrsmnth.rpt                         C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 44 KB    crc: 5a23b6c5
hrssumm.rpt                         C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 31 KB    crc: 74b41791
loaners.rpt                         C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 27 KB    crc: d71f3c8e
ncpbook.rpt                         C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 26 KB    crc: 5611ce2d
notbilled.rpt                       C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 19 KB    crc: e34aeea6
parts.rpt                           C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 26 KB    crc: f5974a0d
partwo.rpt                          C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 24 KB    crc: ba2dce30
pmunits.rpt                         C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 27 KB    crc: 4940e27d
prtwosum.rpt                        C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 15 KB    crc: edb2c1a6
ratesums.rpt                        C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 8 KB     crc: e9b35f7c
respprob.rpt                        C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 26 KB    crc: 4dc9d45e
respwo.rpt                          C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 24 KB    crc: 02f2ea80
sc.exe                              C:Sep.15.2006 14:03:06 W:Jan.12.2004 12:26:24 1336 KB  crc: 5dc7843c
scdata.ldb                          C:Aug.02.2006 16:36:39 W:Sep.15.2006 14:31:27 128 bytes crc: 00000000
scdata.old                          C:Aug.03.2006 05:59:24 W:Aug.03.2006 05:59:24 0 bytes  crc: 00000000
scdata.sc                           C:Aug.11.2004 11:11:26 W:Sep.15.2006 14:36:43 22852 KB crc: 00000000
scdata.sc.old                       C:Aug.11.2004 11:11:26 W:Jul.31.2006 15:48:32 22980 KB crc: c58b678a
srch.rpt                            C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 10 KB    crc: 34ada95c
subrepair.rpt                       C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 24 KB    crc: 1a72d9d4
subrepairall.rpt                    C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 25 KB    crc: ce11f7bb
techsumm.rpt                        C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 8 KB     crc: 2cdea218
temp.ttx                            C:Aug.11.2004 11:17:09 W:Sep.15.2006 14:37:01 412 bytes crc: f1f23666
unithistory.rpt                     C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 8 KB     crc: cf708b81
unitkits.rpt                        C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 23 KB    crc: d5274a04
unitspm.rpt                         C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 28 KB    crc: 83ed8eca
v19.dat                             C:Aug.11.2004 11:11:26 W:Aug.11.2004 11:10:55 438 bytes crc: 4c2c112f
wobrief.rpt                         C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 10 KB    crc: 95874e01
wobrief.ttx                         C:Aug.25.2004 09:18:26 W:Aug.23.2006 17:19:07 1 KB     crc: 5d44b24d
wodispqu.rpt                        C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 35 KB    crc: e6ac679e
wodispqu.ttx                        C:Aug.12.2004 09:49:38 W:May.16.2006 08:46:18 1 KB     crc: 95542a8d
wodispst.rpt                        C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 54 KB    crc: 6fe8f3c5
wodispst.ttx                        C:Aug.13.2004 08:09:16 W:Sep.15.2006 13:57:54 1 KB     crc: cf4bcbe6
wodispst2.rpt                       C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 14 KB    crc: 5ccdcc94
wodispst2.ttx                       C:Aug.17.2004 06:04:58 W:Sep.06.2006 16:09:57 1 KB     crc: 7b910202
wodispstlogo.rpt                    C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 67 KB    crc: 11609dc4
wodispstpartssub.rpt                C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 9 KB     crc: 9799a4bb
wodispstpartssub.ttx                C:Aug.13.2004 08:09:16 W:Sep.15.2006 13:57:54 324 bytes crc: 2cfb0a30
wofull.rpt                          C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 23 KB    crc: 8491244d
wofull.ttx                          C:Aug.16.2004 08:08:45 W:Sep.15.2006 14:33:35 1 KB     crc: 5d44b24d
wofullnologo.rpt                    C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 10 KB    crc: 2fa70e7b
woquick.rpt                         C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 37 KB    crc: a8d27d0e
woquick.ttx                         Cec.26.2005 12:58:23 Wec.26.2005 12:58:23 642 bytes crc: 1ef3d59a
woquicklogo.rpt                     C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 52 KB    crc: 86199cca
wostat1.rpt                         C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 37 KB    crc: 01df0595

AyaNova CE support data compiled: Sep.15.2006 14:39:39
------------------------------------------------------------------------------
USER DATA
Company: Earls Saw Shop
Current user: Manager Account
Program path: C:\Program Files\AyaNova\sc.exe
DB Path: C:\Program Files\AyaNova\Database\
DB Version: 171
Program version: AyaNova Classic Edition 1.9.4.4

LOCALE INFORMATION:
Short date format: [M/d/yyyy]
Currency symbol: [$]
Language: [English]
Country: [United States]

SYSTEM INFORMATION:
Computer name: [EARLS03]
Operating system: [Windows XP Home Edition  Version: Service Pack 2]

Drive information:
 A:\ - Removable drive
 C:\ - Fixed drive
 D:\ - Fixed drive
 E:\ - CDROM drive
 F:\ - Removable drive
 G:\ - Removable drive
 H:\ - Removable drive
 I:\ - Removable drive

RAM: 515568 kb of physical memory
RAM: 64 percent of memory is in use

DATABASE DRIVER INFORMATION
ADO Version   : 2.8
DBMS Name   : MS Jet
DBMS Version   : 04.00.0000
OLE DB Version   : 02.10
Provider Name   : MSJETOLEDB40.DLL
Provider Version   : 04.00.8227

LOGO FILE INFORMATION (c:\Program Files\AyaNova\logo.bmp)
File details :logo.bmp                            C:Sep.18.2001 16:20:00 W:Aug.16.2004 10:33:06 12 KB    crc: c75ed09e
Is it sample? :Logo is custom
BMP opens with : C:\WINDOWS\System32\shimgvw.dll (Microsoft Picture Viewer - tested ok)

FILE INFORMATION
Files in program folder:
<Files in: C:\Program Files\AyaNova>
aras.log                            C:Aug.11.2004 11:22:26 W:Jul.31.2006 15:35:56 4 KB     crc: b4e6dee5
ARASRPTS.lnk                        C:Jun.27.2006 08:58:47 W:Jun.27.2006 09:00:33 643 bytes crc: cfefa0f4
atl71.dll                           C:Mar.18.2003 18:05:58 W:Mar.18.2003 18:05:58 104 KB   crc: 6de48669
AYASERV.CPE                         C:Oct.19.2001 14:57:16 W:Oct.19.2001 14:57:16 3 KB     crc: e4bf32a6
AyaServ.exe                         C:Nov.11.2003 11:54:34 W:Jun.27.2006 14:04:58 864 KB   crc: 9fe213f7
AYAService.exe                      C:Jun.30.2003 16:49:24 W:Jun.30.2003 16:49:24 44 KB    crc: 1d95d812
AYAService.ini                      C:Jun.28.2003 17:46:30 W:Jun.28.2003 17:46:30 179 bytes crc: 7e8bf32d
AYAService.log                      C:Aug.11.2004 11:42:29 W:Aug.11.2006 18:05:27 3 KB     crc: 8bddc30d
ClassX.dll                          C:Jun.24.2003 10:47:16 W:Jun.24.2003 10:47:16 276 KB   crc: b61b6363
classxps.dll                        C:Jun.24.2003 10:47:24 W:Jun.24.2003 10:47:24 24 KB    crc: 8ec24c33
ctschedule.ocx                      C:Oct.21.1999 11:21:36 W:Oct.21.1999 11:21:36 228 KB   crc: 1938c885

\Database                                      Aug.11.2004 11:11:25 <folder>
default.css                         C:Sep.01.2003 15:32:44 W:Sep.01.2003 15:32:44 1 KB     crc: 9b2b4a25
defaultmobile.css                   C:Aug.29.2003 11:24:08 W:Aug.29.2003 11:24:08 136 bytes crc: c7a1cb68

\faxdrvr                                       Aug.11.2004 11:25:32 <folder>
FMJR10.dll                          C:Jun.24.2003 10:48:10 W:Jun.24.2003 10:48:10 164 KB   crc: f1412723
im32bmp.dil                         C:Jun.27.2003 13:51:34 W:Jun.27.2003 13:51:34 36 KB    crc: aad1abf9
im32fax.dil                         C:Jun.27.2003 13:52:00 W:Jun.27.2003 13:52:00 64 KB    crc: 3dbee6ca
im32pcx.dil                         C:Jun.27.2003 13:51:38 W:Jun.27.2003 13:51:38 44 KB    crc: 4789db35
im32tif.dil                         C:Jun.27.2003 13:51:52 W:Jun.27.2003 13:51:52 72 KB    crc: de6798c9
im32xfax.del                        C:Jun.27.2003 13:52:06 W:Jun.27.2003 13:52:06 52 KB    crc: 4f35ad82
license.txt                         C:Oct.23.2002 13:12:16 W:Oct.23.2002 13:12:16 9 KB     crc: 9ec50a28
logo.bmp                            C:Sep.18.2001 16:20:00 W:Aug.16.2004 10:33:06 12 KB    crc: c75ed09e
mfc71.dll                           C:Mar.18.2003 20:20:00 W:Mar.18.2003 20:20:00 1036 KB  crc: 2cd0c018
msvcp71.dll                         C:Mar.18.2003 19:14:52 W:Mar.18.2003 19:14:52 488 KB   crc: 5a3b11d4
msvcr71.dll                         C:Feb.21.2003 03:42:22 W:Feb.21.2003 03:42:22 340 KB   crc: 35563170
NTSERVICEreadme.txt                 C:Jun.28.2003 17:49:16 W:Jun.28.2003 17:49:16 2 KB     crc: a4fb7aea
PrtCtl30.ocx                        C:Jun.24.2003 10:48:40 W:Jun.24.2003 10:48:40 88 KB    crc: 23fc9951
readme.txt                          C:Jul.04.2003 13:11:46 W:Jul.04.2003 13:11:46 2 KB     crc: 97eae227
sc.cnt                              C:Sep.18.2001 21:25:28 W:Sep.18.2001 21:25:28 3 KB     crc: b4046426
sc.exe                              C:Jan.12.2004 12:26:24 W:Jan.12.2004 12:26:24 1336 KB  crc: 5dc7843c
sc.GID                              C:Aug.20.2004 12:31:39 W:Aug.11.2006 18:05:58 25 KB    crc: ac33516a
sc.hlp                              C:Nov.01.2002 14:00:58 W:Nov.01.2002 14:00:58 1835 KB  crc: d6e4505e
Shortcut to AyaServ.lnk             C:Jun.27.2006 08:58:18 W:Jun.27.2006 15:39:45 677 bytes crc: 52fce962
Shortcut to sc.lnk                  C:Jul.09.2006 17:17:33 W:Jul.09.2006 17:17:34 630 bytes crc: 6ccfbd34
Thumbs.db                           C:Sep.15.2006 14:00:51 W:Sep.15.2006 14:00:51 5 KB     crc: 7ef6d5d3

Files in database folder:
<Files in: C:\Program Files\AyaNova\Database>
allwo.rpt                           C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 44 KB    crc: 917ce39a
allwobrief.rpt                      C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 45 KB    crc: 5e8c18cf
aras.ttx                            C:Aug.11.2004 11:22:32 W:Sep.15.2006 13:17:15 412 bytes crc: f1f23666

\ARASRPTS                                      Nov.07.2005 08:46:36 <folder>
billsum.rpt                         C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 28 KB    crc: 81c58787
cbclient.rpt                        C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 24 KB    crc: 524445bd
cbdate.rpt                          C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 24 KB    crc: af2f0e1f
clienteq.rpt                        C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 25 KB    crc: 778f614c
clientpb.rpt                        C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 24 KB    crc: 7817deb4
clientpm.rpt                        C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 17 KB    crc: 2cb5780c
clntadd.rpt                         C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 24 KB    crc: 9cc2bbf5
hrsmnth.rpt                         C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 44 KB    crc: 5a23b6c5
hrssumm.rpt                         C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 31 KB    crc: 74b41791
loaners.rpt                         C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 27 KB    crc: d71f3c8e
ncpbook.rpt                         C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 26 KB    crc: 5611ce2d
notbilled.rpt                       C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 19 KB    crc: e34aeea6
parts.rpt                           C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 26 KB    crc: f5974a0d
partwo.rpt                          C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 24 KB    crc: ba2dce30
pmunits.rpt                         C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 27 KB    crc: 4940e27d
prtwosum.rpt                        C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 15 KB    crc: edb2c1a6
ratesums.rpt                        C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 8 KB     crc: e9b35f7c
respprob.rpt                        C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 26 KB    crc: 4dc9d45e
respwo.rpt                          C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 24 KB    crc: 02f2ea80
sc.exe                              C:Sep.15.2006 14:03:06 W:Jan.12.2004 12:26:24 1336 KB  crc: 5dc7843c
scdata.ldb                          C:Aug.02.2006 16:36:39 W:Sep.15.2006 14:31:27 128 bytes crc: 00000000
scdata.old                          C:Aug.03.2006 05:59:24 W:Aug.03.2006 05:59:24 0 bytes  crc: 00000000
scdata.sc                           C:Aug.11.2004 11:11:26 W:Sep.15.2006 14:36:43 22852 KB crc: 00000000
scdata.sc.old                       C:Aug.11.2004 11:11:26 W:Jul.31.2006 15:48:32 22980 KB crc: c58b678a
srch.rpt                            C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 10 KB    crc: 34ada95c
subrepair.rpt                       C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 24 KB    crc: 1a72d9d4
subrepairall.rpt                    C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 25 KB    crc: ce11f7bb
techsumm.rpt                        C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 8 KB     crc: 2cdea218
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No problem with the two threads - because of both errors, I first wanted to make sure that the AyaNova CE program is located on each computers hard drive which is a requirement.

1. When did these both errors begin occurring - and what was just previously done with the AyanOva installation, database location, etc prior to these errors occurring?

2. Please confirm - was the AyaNova program installed onto each computer using the SCPSETUP.EXE installation file, or was the program directory and files in C:\Program Files\AyaNova just copied over from to each computer's local hard drive?

3. On the server  [computer with the name EARLS03] where the database is shared from, is the directory and all of its files fully shared to all networked users to have full Read/Write/Create/Delete rights?

4. Just so that I may not be missing something due to a description - when you say "host computer", do you mean the computer that is sharing the AyaNova database file and report files in its C:\Program Files\AyaNova\Database is on the same local network as the networked computers which you are referring to as "remote computers" - or do you mean something different by "host" and "remote"? This is important, so let's confirm we are both talking about the same thing.

- Joyce

AyaNova Sales & Technical Support

http://www.ayanova.com

Ayanova was installed on both machines using the executable, there was no copy/paste done with either machine.

The Ayanova directory and all subfolders/files are shared with all permissions. The account being used on the machine with the database is also a local administrator account.

All computers are on the same local network. By host and remote I am just talking about the relationship between the two in reguards to the location of the database. Both machines are on the same network though and physically they are about 2 feet apart as well.

Usually such errors are due either to installation has been not completed or is damaged, or due to file rights not being fully set.

When every station logs into AyaNova, and every station gets that "An unsupport operation has occurred" every time, is there additional messages that appear after it?

I find it quite strange that the error occurs on every computer, even the "host" where the database resides.

What I'm going to get you to do is the following:

1. Have every user out of AyaNova, close ARAS and QBI if used
2. Zip up the AyaNova database file SCDATA.SC using WinZip and attach to a direct email to support@ayanova.com  (do not send the database unless it has been compressed)
3. Include the manager username and password
4. Include your username and password
5. I want to determine if the database gives me the same error - if there is something wrong with the database itself.
6. I will also internally check the database for any internal errors.
7. If I am not able to recreate or find any issues with the database itself, I would recommend making a backup of the AyaNova database file, uninstalling the AyaNova program from every computer, rebooting, making sure to be logged into the computer with full administrative rights, and than re-installing.

I'll be watching the direct email for your data to test this immediately.

- Joyce

AyaNova Sales & Technical Support

http://www.ayanova.com

Will you be sending the zipped database and information?

- Joyce

<Forum Support note: unfortunately, Joesph never responded to direct email inquires either, so we have to assume the issue was resolved. Unfortunately, what resolved the issue was not posted. If anotehr AyaNova CE user encounters this issue, and either re-installing or ensuring file rights resolves the issue, please do post your result to this topic. Thank you>

AyaNova Sales & Technical Support

http://www.ayanova.com