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Home » Legacy Products » AyaNova CE 1.9.4.4 » AyaNova CE Support » Error when launching program

Error when launching program Expand / Collapse
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Posted 9/15/2006 1:14:08 PM
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Last Login: 6/23/2008 3:20:11 PM
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Hello,

After Ayanova launches and a user logs in the following message is displayed via popup: "An unsupported operation was attempted."

If you click okay the program finishes loading and all is well for the most part. I looked through the Ayanova folder for a log, but found nothing of any help. I also looked over event manager on the host machine and found nothing. This error is happening on every machine that launches Ayanova, host or remote.

Post #2017
Posted 9/15/2006 1:24:40 PM
AyaNova Sales & Support

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Hello Josef

You have just posted two topics - both identifying errors that are occurring. They both may be related, but to confirm the actual issue and provide a solution for your specific issue, I do need the following additional information.

Please perform the followng and provide the requested files:

  1. Log into AyaNova CE on the computer where the database resides.
  2. Select menu Help -> About this program
  3. Select the Details button
  4. Copy all text and paste into a NotePad document (make sure NotePad and not Word or WordPad)
  5. Save this NotePad document as server.txt
  6. Attach to your topic reply
  1. Now log into a networked computer where you are receiving the printing error as well as this error on login
  2. Select menu Help -> About this program
  3. Select the Details button
  4. Copy all text and paste into a NotePad document (make sure NotePad and not Word or WordPad)
  5. Save this NotePad document as networkcomputer.txt
  6. Attach to your topic reply

I await receiving this information.

- Joyce

AyaNova Sales & Technical Support
http://www.ayanova.com
Post #2018
Posted 9/15/2006 1:39:32 PM
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I hope you don't mind the seperate threads. Figured it would help keep the two issues clearer, though I never thought they may be related.

The following is from the client computer:

AyaNova CE support data compiled: Sep.15.2006 14:36:43
------------------------------------------------------------------------------
USER DATA
Company: Earls Saw Shop
Current user: Manager Account
Program path: C:\Program Files\AyaNova\sc.exe
DB Path: z:\Database\
DB Version: 171
Program version: AyaNova Classic Edition 1.9.4.4

LOCALE INFORMATION:
Short date format: [M/d/yyyy]
Currency symbol: [$]
Language: [English]
Country: [United States]

SYSTEM INFORMATION:
Computer name: [EARLS02]
Operating system: [Windows XP Professional  Version: Service Pack 2]

Drive information:
 A:\ - Removable drive
 C:\ - Fixed drive
 D:\ - Removable drive
 E:\ - Removable drive
 F:\ - Removable drive
 G:\ - Removable drive
 H:\ - Fixed drive
 I:\ - CDROM drive
 J:\ - CDROM drive
 Z:\ - remote network drive

RAM: 253424 kb of physical memory
RAM: 67 percent of memory is in use


DATABASE DRIVER INFORMATION
ADO Version   : 2.8
DBMS Name   : MS Jet
DBMS Version   : 04.00.0000
OLE DB Version   : 02.10
Provider Name   : MSJETOLEDB40.DLL
Provider Version   : 04.00.8227


LOGO FILE INFORMATION (c:\Program Files\AyaNova\logo.bmp)
File details :logo.bmp                            C:Sep.18.2001 16:20:00 W:Aug.16.2004 10:30:17 12 KB    crc: c75ed09e
Is it sample? :Logo is custom
BMP opens with : C:\WINDOWS\system32\shimgvw.dll (Microsoft Picture Viewer - tested ok)


FILE INFORMATION
Files in program folder:
<Files in: C:\Program Files\AyaNova>
atl71.dll                           C:Mar.18.2003 18:05:58 W:Mar.18.2003 18:05:58 104 KB   crc: 6de48669
ctschedule.ocx                      C:Oct.21.1999 11:21:36 W:Oct.21.1999 11:21:36 228 KB   crc: 1938c885

\Database                                      Aug.11.2004 11:16:29 <folder>
license.txt                         C:Oct.23.2002 13:12:16 W:Oct.23.2002 13:12:16 9 KB     crc: 9ec50a28
logo.bmp                            C:Sep.18.2001 16:20:00 W:Aug.16.2004 10:30:17 12 KB    crc: c75ed09e
mfc71.dll                           C:Mar.18.2003 20:20:00 W:Mar.18.2003 20:20:00 1036 KB  crc: 2cd0c018
msvcp71.dll                         C:Mar.18.2003 19:14:52 W:Mar.18.2003 19:14:52 488 KB   crc: 5a3b11d4
msvcr71.dll                         C:Feb.21.2003 03:42:22 W:Feb.21.2003 03:42:22 340 KB   crc: 35563170
sc.cnt                              C:Sep.18.2001 21:25:28 W:Sep.18.2001 21:25:28 3 KB     crc: b4046426
sc.exe                              C:Jan.12.2004 12:26:24 W:Jan.12.2004 12:26:24 1336 KB  crc: 5dc7843c
sc.GID                              C:Aug.13.2004 07:56:15 W:Jun.26.2006 13:37:30 25 KB    crc: d4349fa8
sc.hlp                              C:Nov.01.2002 14:00:58 W:Nov.01.2002 14:00:58 1835 KB  crc: d6e4505e

Files in database folder:
<Files in: z:\Database>
allwo.rpt                           C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 44 KB    crc: 917ce39a
allwobrief.rpt                      C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 45 KB    crc: 5e8c18cf
aras.ttx                            C:Aug.11.2004 11:22:32 W:Sep.15.2006 13:17:15 412 bytes crc: f1f23666

\ARASRPTS                                      Nov.07.2005 08:46:36 <folder>
billsum.rpt                         C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 28 KB    crc: 81c58787
cbclient.rpt                        C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 24 KB    crc: 524445bd
cbdate.rpt                          C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 24 KB    crc: af2f0e1f
clienteq.rpt                        C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 25 KB    crc: 778f614c
clientpb.rpt                        C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 24 KB    crc: 7817deb4
clientpm.rpt                        C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 17 KB    crc: 2cb5780c
clntadd.rpt                         C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 24 KB    crc: 9cc2bbf5
hrsmnth.rpt                         C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 44 KB    crc: 5a23b6c5
hrssumm.rpt                         C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 31 KB    crc: 74b41791
loaners.rpt                         C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 27 KB    crc: d71f3c8e
ncpbook.rpt                         C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 26 KB    crc: 5611ce2d
notbilled.rpt                       C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 19 KB    crc: e34aeea6
parts.rpt                           C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 26 KB    crc: f5974a0d
partwo.rpt                          C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 24 KB    crc: ba2dce30
pmunits.rpt                         C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 27 KB    crc: 4940e27d
prtwosum.rpt                        C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 15 KB    crc: edb2c1a6
ratesums.rpt                        C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 8 KB     crc: e9b35f7c
respprob.rpt                        C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 26 KB    crc: 4dc9d45e
respwo.rpt                          C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 24 KB    crc: 02f2ea80
sc.exe                              C:Sep.15.2006 14:03:06 W:Jan.12.2004 12:26:24 1336 KB  crc: 5dc7843c
scdata.ldb                          C:Aug.02.2006 16:36:39 W:Sep.15.2006 14:31:27 128 bytes crc: 00000000
scdata.old                          C:Aug.03.2006 05:59:24 W:Aug.03.2006 05:59:24 0 bytes  crc: 00000000
scdata.sc                           C:Aug.11.2004 11:11:26 W:Sep.15.2006 14:36:43 22852 KB crc: 00000000
scdata.sc.old                       C:Aug.11.2004 11:11:26 W:Jul.31.2006 15:48:32 22980 KB crc: c58b678a
srch.rpt                            C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 10 KB    crc: 34ada95c
subrepair.rpt                       C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 24 KB    crc: 1a72d9d4
subrepairall.rpt                    C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 25 KB    crc: ce11f7bb
techsumm.rpt                        C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 8 KB     crc: 2cdea218
temp.ttx                            C:Aug.11.2004 11:17:09 W:Sep.15.2006 14:37:01 412 bytes crc: f1f23666
unithistory.rpt                     C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 8 KB     crc: cf708b81
unitkits.rpt                        C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 23 KB    crc: d5274a04
unitspm.rpt                         C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 28 KB    crc: 83ed8eca
v19.dat                             C:Aug.11.2004 11:11:26 W:Aug.11.2004 11:10:55 438 bytes crc: 4c2c112f
wobrief.rpt                         C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 10 KB    crc: 95874e01
wobrief.ttx                         C:Aug.25.2004 09:18:26 W:Aug.23.2006 17:19:07 1 KB     crc: 5d44b24d
wodispqu.rpt                        C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 35 KB    crc: e6ac679e
wodispqu.ttx                        C:Aug.12.2004 09:49:38 W:May.16.2006 08:46:18 1 KB     crc: 95542a8d
wodispst.rpt                        C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 54 KB    crc: 6fe8f3c5
wodispst.ttx                        C:Aug.13.2004 08:09:16 W:Sep.15.2006 13:57:54 1 KB     crc: cf4bcbe6
wodispst2.rpt                       C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 14 KB    crc: 5ccdcc94
wodispst2.ttx                       C:Aug.17.2004 06:04:58 W:Sep.06.2006 16:09:57 1 KB     crc: 7b910202
wodispstlogo.rpt                    C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 67 KB    crc: 11609dc4
wodispstpartssub.rpt                C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 9 KB     crc: 9799a4bb
wodispstpartssub.ttx                C:Aug.13.2004 08:09:16 W:Sep.15.2006 13:57:54 324 bytes crc: 2cfb0a30
wofull.rpt                          C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 23 KB    crc: 8491244d
wofull.ttx                          C:Aug.16.2004 08:08:45 W:Sep.15.2006 14:33:35 1 KB     crc: 5d44b24d
wofullnologo.rpt                    C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 10 KB    crc: 2fa70e7b
woquick.rpt                         C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 37 KB    crc: a8d27d0e
woquick.ttx                         Cec.26.2005 12:58:23 Wec.26.2005 12:58:23 642 bytes crc: 1ef3d59a
woquicklogo.rpt                     C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 52 KB    crc: 86199cca
wostat1.rpt                         C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 37 KB    crc: 01df0595

Post #2019
Posted 9/15/2006 1:44:50 PM
Junior Member

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Group: Forum Members
Last Login: 6/23/2008 3:20:11 PM
Posts: 14, Visits: 15
This is from the host computer where the database resides.

AyaNova CE support data compiled: Sep.15.2006 14:39:39
------------------------------------------------------------------------------
USER DATA
Company: Earls Saw Shop
Current user: Manager Account
Program path: C:\Program Files\AyaNova\sc.exe
DB Path: C:\Program Files\AyaNova\Database\
DB Version: 171
Program version: AyaNova Classic Edition 1.9.4.4

LOCALE INFORMATION:
Short date format: [M/d/yyyy]
Currency symbol: [$]
Language: [English]
Country: [United States]

SYSTEM INFORMATION:
Computer name: [EARLS03]
Operating system: [Windows XP Home Edition  Version: Service Pack 2]

Drive information:
 A:\ - Removable drive
 C:\ - Fixed drive
 D:\ - Fixed drive
 E:\ - CDROM drive
 F:\ - Removable drive
 G:\ - Removable drive
 H:\ - Removable drive
 I:\ - Removable drive

RAM: 515568 kb of physical memory
RAM: 64 percent of memory is in use


DATABASE DRIVER INFORMATION
ADO Version   : 2.8
DBMS Name   : MS Jet
DBMS Version   : 04.00.0000
OLE DB Version   : 02.10
Provider Name   : MSJETOLEDB40.DLL
Provider Version   : 04.00.8227


LOGO FILE INFORMATION (c:\Program Files\AyaNova\logo.bmp)
File details :logo.bmp                            C:Sep.18.2001 16:20:00 W:Aug.16.2004 10:33:06 12 KB    crc: c75ed09e
Is it sample? :Logo is custom
BMP opens with : C:\WINDOWS\System32\shimgvw.dll (Microsoft Picture Viewer - tested ok)


FILE INFORMATION
Files in program folder:
<Files in: C:\Program Files\AyaNova>
aras.log                            C:Aug.11.2004 11:22:26 W:Jul.31.2006 15:35:56 4 KB     crc: b4e6dee5
ARASRPTS.lnk                        C:Jun.27.2006 08:58:47 W:Jun.27.2006 09:00:33 643 bytes crc: cfefa0f4
atl71.dll                           C:Mar.18.2003 18:05:58 W:Mar.18.2003 18:05:58 104 KB   crc: 6de48669
AYASERV.CPE                         C:Oct.19.2001 14:57:16 W:Oct.19.2001 14:57:16 3 KB     crc: e4bf32a6
AyaServ.exe                         C:Nov.11.2003 11:54:34 W:Jun.27.2006 14:04:58 864 KB   crc: 9fe213f7
AYAService.exe                      C:Jun.30.2003 16:49:24 W:Jun.30.2003 16:49:24 44 KB    crc: 1d95d812
AYAService.ini                      C:Jun.28.2003 17:46:30 W:Jun.28.2003 17:46:30 179 bytes crc: 7e8bf32d
AYAService.log                      C:Aug.11.2004 11:42:29 W:Aug.11.2006 18:05:27 3 KB     crc: 8bddc30d
ClassX.dll                          C:Jun.24.2003 10:47:16 W:Jun.24.2003 10:47:16 276 KB   crc: b61b6363
classxps.dll                        C:Jun.24.2003 10:47:24 W:Jun.24.2003 10:47:24 24 KB    crc: 8ec24c33
ctschedule.ocx                      C:Oct.21.1999 11:21:36 W:Oct.21.1999 11:21:36 228 KB   crc: 1938c885

\Database                                      Aug.11.2004 11:11:25 <folder>
default.css                         C:Sep.01.2003 15:32:44 W:Sep.01.2003 15:32:44 1 KB     crc: 9b2b4a25
defaultmobile.css                   C:Aug.29.2003 11:24:08 W:Aug.29.2003 11:24:08 136 bytes crc: c7a1cb68

\faxdrvr                                       Aug.11.2004 11:25:32 <folder>
FMJR10.dll                          C:Jun.24.2003 10:48:10 W:Jun.24.2003 10:48:10 164 KB   crc: f1412723
im32bmp.dil                         C:Jun.27.2003 13:51:34 W:Jun.27.2003 13:51:34 36 KB    crc: aad1abf9
im32fax.dil                         C:Jun.27.2003 13:52:00 W:Jun.27.2003 13:52:00 64 KB    crc: 3dbee6ca
im32pcx.dil                         C:Jun.27.2003 13:51:38 W:Jun.27.2003 13:51:38 44 KB    crc: 4789db35
im32tif.dil                         C:Jun.27.2003 13:51:52 W:Jun.27.2003 13:51:52 72 KB    crc: de6798c9
im32xfax.del                        C:Jun.27.2003 13:52:06 W:Jun.27.2003 13:52:06 52 KB    crc: 4f35ad82
license.txt                         C:Oct.23.2002 13:12:16 W:Oct.23.2002 13:12:16 9 KB     crc: 9ec50a28
logo.bmp                            C:Sep.18.2001 16:20:00 W:Aug.16.2004 10:33:06 12 KB    crc: c75ed09e
mfc71.dll                           C:Mar.18.2003 20:20:00 W:Mar.18.2003 20:20:00 1036 KB  crc: 2cd0c018
msvcp71.dll                         C:Mar.18.2003 19:14:52 W:Mar.18.2003 19:14:52 488 KB   crc: 5a3b11d4
msvcr71.dll                         C:Feb.21.2003 03:42:22 W:Feb.21.2003 03:42:22 340 KB   crc: 35563170
NTSERVICEreadme.txt                 C:Jun.28.2003 17:49:16 W:Jun.28.2003 17:49:16 2 KB     crc: a4fb7aea
PrtCtl30.ocx                        C:Jun.24.2003 10:48:40 W:Jun.24.2003 10:48:40 88 KB    crc: 23fc9951
readme.txt                          C:Jul.04.2003 13:11:46 W:Jul.04.2003 13:11:46 2 KB     crc: 97eae227
sc.cnt                              C:Sep.18.2001 21:25:28 W:Sep.18.2001 21:25:28 3 KB     crc: b4046426
sc.exe                              C:Jan.12.2004 12:26:24 W:Jan.12.2004 12:26:24 1336 KB  crc: 5dc7843c
sc.GID                              C:Aug.20.2004 12:31:39 W:Aug.11.2006 18:05:58 25 KB    crc: ac33516a
sc.hlp                              C:Nov.01.2002 14:00:58 W:Nov.01.2002 14:00:58 1835 KB  crc: d6e4505e
Shortcut to AyaServ.lnk             C:Jun.27.2006 08:58:18 W:Jun.27.2006 15:39:45 677 bytes crc: 52fce962
Shortcut to sc.lnk                  C:Jul.09.2006 17:17:33 W:Jul.09.2006 17:17:34 630 bytes crc: 6ccfbd34
Thumbs.db                           C:Sep.15.2006 14:00:51 W:Sep.15.2006 14:00:51 5 KB     crc: 7ef6d5d3

Files in database folder:
<Files in: C:\Program Files\AyaNova\Database>
allwo.rpt                           C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 44 KB    crc: 917ce39a
allwobrief.rpt                      C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 45 KB    crc: 5e8c18cf
aras.ttx                            C:Aug.11.2004 11:22:32 W:Sep.15.2006 13:17:15 412 bytes crc: f1f23666

\ARASRPTS                                      Nov.07.2005 08:46:36 <folder>
billsum.rpt                         C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 28 KB    crc: 81c58787
cbclient.rpt                        C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 24 KB    crc: 524445bd
cbdate.rpt                          C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 24 KB    crc: af2f0e1f
clienteq.rpt                        C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 25 KB    crc: 778f614c
clientpb.rpt                        C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 24 KB    crc: 7817deb4
clientpm.rpt                        C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 17 KB    crc: 2cb5780c
clntadd.rpt                         C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 24 KB    crc: 9cc2bbf5
hrsmnth.rpt                         C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 44 KB    crc: 5a23b6c5
hrssumm.rpt                         C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 31 KB    crc: 74b41791
loaners.rpt                         C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 27 KB    crc: d71f3c8e
ncpbook.rpt                         C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 26 KB    crc: 5611ce2d
notbilled.rpt                       C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 19 KB    crc: e34aeea6
parts.rpt                           C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 26 KB    crc: f5974a0d
partwo.rpt                          C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 24 KB    crc: ba2dce30
pmunits.rpt                         C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 27 KB    crc: 4940e27d
prtwosum.rpt                        C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 15 KB    crc: edb2c1a6
ratesums.rpt                        C:Aug.11.2004 11:11:25 W:Aug.11.2004 11:10:55 8 KB     crc: e9b35f7c
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scdata.ldb                          C:Aug.02.2006 16:36:39 W:Sep.15.2006 14:31:27 128 bytes crc: 00000000
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Post #2020
Posted 9/15/2006 2:00:15 PM
AyaNova Sales & Support

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Group: Administrators
Last Login: Today @ 12:06:34 PM
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Hello again

No problem with the two threads - because of both errors, I first wanted to make sure that the AyaNova CE program is located on each computers hard drive which is a requirement.

1. When did these both errors begin occurring - and what was just previously done with the AyanOva installation, database location, etc prior to these errors occurring?

2. Please confirm - was the AyaNova program installed onto each computer using the SCPSETUP.EXE installation file, or was the program directory and files in C:\Program Files\AyaNova just copied over from to each computer's local hard drive?

3. On the server  [computer with the name EARLS03] where the database is shared from, is the directory and all of its files fully shared to all networked users to have full Read/Write/Create/Delete rights?

4. Just so that I may not be missing something due to a description - when you say "host computer", do you mean the computer that is sharing the AyaNova database file and report files in its C:\Program Files\AyaNova\Database is on the same local network as the networked computers which you are referring to as "remote computers" - or do you mean something different by "host" and "remote"? This is important, so let's confirm we are both talking about the same thing.

- Joyce

AyaNova Sales & Technical Support
http://www.ayanova.com
Post #2021