Using AyaNova for over a year now, only a few times have we needed to have this date deviate from the Workorder Creation Date.

The majority of our on-site calls that require a Dispatch Ticket usually have a single Workorder Item and not having to populate this field each time we create a workorder would save us some time. 

Thanks,

Bob

To clarify, do you mean what is by default localized as the "Request Date" in a workorder item record - the key WorkorderItem.Label.RequestDate  - or do you mean a different field in the workorder entry screen?

Thank you for clarifying this.

- Joyce

AyaNova Sales & Technical Support

http://www.ayanova.com

You had the correct field but I forgot we localized it from "Request Date" to "Date Ordered" months ago.

Forget that idea!  I can see it may negatively impact other customers.

The only reason we localized the field in the first place was so we could print the date the customer requested service on the Dispatch Ticket in order to show them our excellent response time.  The tradeoff to accomplish this is we have to make an additional entry each time a workorder is created.

Utlimately if the Work Order creation date (Date this record was created) was available in the Report Writer the problem would be solved.  We could also remove localization of that field.

That is my new wish.

Thanks,

Bob

I see what you mean - so that the actual date the workorder was created can be shown against the actual labor service date.

I've placed this on the list for development to look into. Thank you for your great suggestion.

- Joyce

AyaNova Sales & Technical Support

http://www.ayanova.com

Just wanted to post that the Record Created and Record Modified dates are now available in a detailed Service Workorder report template

- Joyce

AyaNova Sales & Technical Support

http://www.ayanova.com

Having these fields available works great for our Workorder reports!

Is there a possibility to have them added to the Service Workorder Grid?  In particular we would use them for reports we created from the Labor and Parts sub-grids.

Many Thanks,

Bob

We have it our on list to add to a future version. We do not have an ETA at this time.

- Joyce

AyaNova Sales & Technical Support

http://www.ayanova.com