1. Your SPAM settings:

Your email program or your ISP (Internet Service Provider) is using a spam filter that is filtering out all email from us, or certain email depending on the content.

You need to edit your email program and contact your ISP to allow all email from support@ayanova.com

Once you have done this, either forward your previous email, or send a new email stating that you did not receive a reply due possibly to a spam filter, and we will resend the information.

We are not made aware by your spam filter that the email has not been received by you. The only way is if you confirm the receipt, or contact us again.

2. You are using a HotMail account

You have sent an email using a HotMail account. In some cases, although we have sent a reply, you will never receive it and we will never be advised that it was rejected by HotMail

You can also check out these two URL links about why not to use a HotMail account if you actually want to receive email from other's that do not have a HotMail account

http://www.theregister.com/2007/05/01/hotmail_friendly_fire/

http://www.iis-aid.com/articles/iis_aid_news/are_hotmail_cutting_their_own_throat

It is recommended not to use a HotMail account.

If you need a web-based email account, I would recommend setting up a gmail http://gmail.google.com  or yahoo mail account  http://mail.yahoo.com    instead.

 

AyaNova Sales & Technical Support

http://www.ayanova.com