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Forum Newbie
Group: Forum Members
Last Login: 11/26/2007 11:13:12 PM
Posts: 2,
Visits: 2
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After I have entered a new part in to Ayanava inventory, then created a new workorder; applying parts to that workorder that are not in stock, we are continually unable to request parts as the parts request screen does not appear. The inventory just records a minus figure against the part and we cannot create a purchase order agains the parts requrest as there has been no option to requrest parts. Help needed. Thanks.
Resolve I.T. Services Pty Ltd
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AyaNova Sales & Support
Group: Administrators
Last Login: 11/14/2008 11:59:15 AM
Posts: 1,851,
Visits: 4,297
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| Hi I haven't encountered such an issue before. Sounds like somehow you have inventory half on and half off, in that you have part requests not showing, but inventory showing a negative amount still shows. Send the following to support@ayanova.com so that I can take a direct look : - identify a number of workorders (by their number) that had this occur
- zip up a backup of your AyaNova database file using WinZip and attach
- include the AyaNova Administrator username and password
- include the username and password of the user the applied the parts to the workorders
- zip up the ayalog.txt file using WinZip from the station where the parts were applied and attach
- Joyce
- AyaNova Sales & Technical Support
- http://www.ayanova.com
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AyaNova Sales & Support
Group: Administrators
Last Login: 11/14/2008 11:59:15 AM
Posts: 1,851,
Visits: 4,297
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| Hi again Have not heard from you? Do post back if you resolved it, and what the issue was for the benefit of other AyaNova users that may encounter a similiar issue. If you are still experiencing the issue, do send the information requested above. - Joyce
- AyaNova Sales & Technical Support
- http://www.ayanova.com
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Posted 11/26/2007 11:18:09 PM
