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Notification error if external email resolved... Expand / Collapse
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Posted 12/11/2007 9:24:29 AM
AyaNova Sales & Support

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Group: Administrators
Last Login: 2 days ago @ 7:34:22 AM
Posts: 2,190, Visits: 5,029
AyaNova user was experiencing the following issue:

  • internal notifications (memo and popup) work with no issues
  • notification that should be by external email results in error in the Notification Log (last 7 days)

ChilkatSSPI.authenticate: failed to prepare next package
NTML authentication failed
Failed to login using NTLM method
Failed to connect to SMTP server

The user did the following to resolve this issue:

  1. edited the Logon properties of the Event Generator service to use the local computer's administrator account
  2. created a local user on the computer that matched the username and password of the domain entered in the Global Settings for logging into their SMTP server


AyaNova Sales & Technical Support
http://www.ayanova.com
Post #3602
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