Have finally figured out what causes the following error in some cases when creating a new workorder using a service workorder template:

RatePickList: ID not found:
00000000-0000-0000-0000-000000000000

Unfortunately, the user who encountered this did not and would not provide specifics of what was in their template so that I could recreate.

After trying every possible scenerio with no information, finally figured out this error occurs because the template's Scheduled Users record and/or Labor record and/or Travel record has no specific rate selected.

If you encounter this error creating a new workorder using a template, do the following:

1. Open the template you had previously selected when creating a new workorder
2. View the Scheduled Users subsection of the template
3. If there is any records here, make sure a rate is selected
4. View the Labor subsection of the template
5. If there is any records here, make sure a rate is selected
6. View the Travel subsection of the template
7. If there is any records here, make sure a rate is selected
8. Save the template
9. Now recreate your steps of creating a new workorder for a specific client using this template - it will now work.

Development will be addressing this issue in a maintenance update. At this time, a template requires that a specific rate be selected if have made a Scheduled Users record and/or Labor record and/or Travel record. This occurs whether using a Service Workorder template, Quote template or PM template.

I would like to stress again - that if any AyaNova user encounters an issue, to ALWAYS provide specifics that we ask for so that we can quickly resolve the issue for you.

AyaNova Sales & Technical Support

http://www.ayanova.com