Thanks in advance.

Joe

For example of one that does, the Sample Dispatching Report from the Service Workorders grid in AyaNova 4 does show all scheduled users for that workorder - see the forum topic http://forum.ayanova.com/Topic3683-103-1.aspx which provides this report along with other sample report templates that are installed with AyaNova 4 by default.

The other thing you can do with AyaNova 4 is from the Schedule screen itself, is hold the CTRL key while clicking on all of the workorders items for the different scheduled users for that workorder, and select the Print selected workorders menu option, select the Sample Dispatching Report and it will preview. The Help file How do I..? http://www.ayanova.com/AyaNova4webHelp/print_out_dispatches_for_mysel.htm shows an example of doing this for one schedulable user - but you use the same principles if CTRL clicking to select different users scheduled workorder items.

If you would like me to check this report template you are using to see if there is something perhaps funky with it that it is not showing all of the scheduled users for that workorder reporting about, do the following

1. Export the report template you are using to a file  - see http://www.ayanova.com/AyaNova4webHelp/exporting_a_report_template.htm to do this.
2. Confirm this report template is from the Service Workorders grid
3. Zip up the report template file you have exported using WinZip and attach to your reply.

- Joyce

AyaNova Sales & Technical Support

http://www.ayanova.com

Thanks,

JOE

I believe http://forum.ayanova.com/Topic2580-103-1.aspx?Highlight=sample+dispatching+report  from date of 2007 may be an example of the report for your version of AyaNova - have you downloaded it and run it and does it show all scheduled users correctly? If so, than you can use that to compare against your report template.

Have you checked the report template itself that the bands and fields are properly to the correct datafields etc?

As I offered in my reply a number of days ago:

1. Export the report template you are using to a file
2. Confirm this report template is from the Service Workorders grid
3. Zip up the report template file you have exported using WinZip and attach to your reply.
4. Also include a copy of your ayalog.txt file and the precise full version of AyaNova you are using (i.e. is it 3.6.0.0?)
   

- Joyce

AyaNova Sales & Technical Support

http://www.ayanova.com

I am the only IT person at the company so as you can well imagine I am running in 16 different directions all the time. Everyone needs something and nothing is ever quick and easy

I have downloaded the sample report and as time permits I will play around with it a little and see what I can determine. If I cannot figure this out, I will attach a copy of the report per your offer and allow you to look at it for us.

thanks for your help, sorry for the delay but I have too many irons in the fire as they say.

JOE

My user ask if I could set up the report so it would only printout the workorderitem that was selected at the time you printout the report. I don't have any idea how to filter the report based on the item in the workorder that is selected, any thoughts?

Thanks in advance.

JOE

A report prints out based on what is being viewed at that time.

If you are in the workorder entry screen itself, than when you go to print a report it will print all of the data in thqat workorder. The report has no way of knowing that you are looking at a specific workorder item.

If instead you are viewing a grid, than the report will print data based on what record(s) you are showing

A suggestion to do this would be from the Items grid. Filter the grid to show only the specific workorder item record you

If using AyaNova 5, examples and tips on filtering can be found in the AyaNova 5 Help file
http://www.ayanova.com/AyaNova5webHelp/filtering_a_grid.htm
http://www.ayanova.com/AyaNova5webHelp/filter_a_grid_and_print_a_report.htm
http://www.ayanova.com/AyaNova5webHelp/create_a_custom_filter.htm

If using AyaNova 3, you can still access the AyaNova 3 Manual available for download from our Download web page at http://www.ayanova.com/download.htm  - refer to the table of contents at the beginning for details on filtering

- Joyce

AyaNova Sales & Technical Support

http://www.ayanova.com

Hi again

I am assuming you mean that you have a Workorder Status called "Complete" and a Workorder Status called "Active"? And your question is asking if the Workorder Item Status is selected as "Active", can you filter to only show workorder items with that status?

If so, yes, you can filter on the Workorder Item Status column in the Items grid in the Service navigation pane.

If using AyaNova 5, examples and tips on filtering can be found in the AyaNova 5 Help file
http://www.ayanova.com/AyaNova5webHelp/filtering_a_grid.htm
http://www.ayanova.com/AyaNova5webHelp/filter_a_grid_and_print_a_report.htm
http://www.ayanova.com/AyaNova5webHelp/create_a_custom_filter.htm

- Joyce

AyaNova Sales & Technical Support

http://www.ayanova.com