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Forum Guru
 
Group: Forum Members
Last Login: 3/4/2010 6:35:10 PM
Posts: 52,
Visits: 251
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| I get the above error message just after login when the main window pops open. Only happens on one PC, I am running Windows 7 Pro 64 on my laptop as well on two other workstations and it does not happen on any of the other workstations. This error happens every time I login on my workstation, then login to AyaNova. All Windows patches are up to date. If I click the red X in the corner of the dialog box, Ayanova closes. If I click on ignore, Ayanova will continue to run but I have found instability when I do that. If I close the error window, close AyaNova and immediately log back in, I do not get the message and I can work with no problem. I am probably going to remove and reinstall AyaNova on this workstation since it is such a fresh build, but I wanted to post this here just in case you have any input. I saw the patch to 6.1.0 and will run that soon, but I have not found any reason to do that immediately. TIA Andy
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AyaNova Sales & Support
Group: Administrators
Last Login: 3/17/2010 7:34:22 AM
Posts: 2,190,
Visits: 5,029
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| Hi Andy AyaNova has no known ssues with Windows 7 or 64bit and is working fine in our test environments too. Doesn't mean that there isn't an issue, just that we have not encountered it nor heard from any others to provide a solution. Do confirm first that it is not tied to the AyaNova user you are logging in as. Log in as a different AyaNova user such as one that does not get any errors when logging in on another computer. Then if issue happens regardless of who log in as, than uninstall AyaNova, reboot, and then install AyaNova, and see if still happens. I doubt this will fix it, but it takes seconds to confirm and should be done to make sure. Then log in again and confirm if error occurs. If it does, than there is something with this specific computer that has an issue. Shut down all other programs running to see if related in any way. I would also highly recommend double-checking for Windows updates again, and run repair on your updates as it may be one or more is not correct and causing this. Let me know what you find. - Joyce
- AyaNova Sales & Technical Support
- http://www.ayanova.com
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Forum Guru
Group: Forum Members
Last Login: 3/4/2010 6:35:10 PM
Posts: 52,
Visits: 251
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| Joyce I use the same ID to login to my Windows 7 64 bit laptop without error. I removed the AyaNova program and reinstalled and still get the same error. No other programs running. Will check Windows updates again. Thanks, Andy
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AyaNova Sales & Support
Group: Administrators
Last Login: 3/17/2010 7:34:22 AM
Posts: 2,190,
Visits: 5,029
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| Hi again Andy Was wondering if applying and re-confirming that your computer has all of the latest Windows updates resolved the issue? If not, do track what screen/grid you log into when the error occurs as well as what settings of that screen/grid. For example: when the error occurs, click ignore, and make a note that the first screen that shows is the Schedule screen where it is showing a specific Scheduleable User Group XXX showing XX users showing the two dates XX and XX. Or its the Travel grid in the Service navigation pane, with a specific filter selected XXXX that has the column XXX filtered by XXX and column XXX filtered by XXX. And then make another note when the next time it occurs what screen/grid etc. As this may provide us with details to recreate, and from there identify why occurring. - Joyce
- AyaNova Sales & Technical Support
- http://www.ayanova.com
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Forum Newbie
Group: Forum Members
Last Login: 3/17/2010 10:56:01 AM
Posts: 8,
Visits: 24
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I just wanted to let you know that I am receiving this same error every once in a while. I am using Windows 7 Pro 64-bit. I noticed that this is supposed to be fixed in v6.2.0.0 so I updated today. I have received this message twice since updating. When I click close, it ends the program.
Any suggestions?
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AyaNova Sales & Support
Group: Administrators
Last Login: 3/17/2010 7:34:22 AM
Posts: 2,190,
Visits: 5,029
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| Hi and thank you for posting. Development put it as a "potential fix" as we could never recreate it ourselves here, but felt perhaps it may have to do with the progress bar control that displays at the load of AyaNova. Thank you for posting that no, it did not resolve the issue. We will continue to try to recreate getting the error, so that than we can determine what to do to resolve it. If you determine in what specific circumstances it occurs (i.e. a certain other program is running or also installed, a certain Widows service patch, a specific AyaNova grid viewed on entry , a specific setting in that grid when entering etc) do let us know. Do note that the error does appear to only occur on first run of AyaNova in that Widows session (i.e. have rebooted Windows and running AyaNova first time) - so troubleshooting would require rebooting inbetween running AyaNova. - Joyce
- AyaNova Sales & Technical Support
- http://www.ayanova.com
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Posted 2/3/2010 6:49:42 PM
